Domain
Benchmarking library services and librarians' skills for excellence in academic library services.
Capability descriptor
- Identify and develop key metrics and indicators for skills and services that align with both the goals and resources of their libraries and the broader objectives of the institution.
- Delineate and continuously update the expected outcomes of library services for each stratum of the user community, taking into account their perceived and actual knowledge needs.
- Incorporate quality assurance processes to ensure that library services deliver positive outcomes that align with the expressed or expected goals of both the library and the institution.
- Do a SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis of internally generated data in comparison to peer institutions to benchmark library excellence.
- Work with relevant human resources sections to align performance indicators to globally or nationally accepted standards for excellent academic library services.