Domain descriptionBenchmarking library services and librarians' skills for excellence in academic library services.View All Domain ResourcesCapability descriptors. Academic and Research Librarians can... Identify and develop key metrics and indicators for skills and services that align with both the goals and resources of their libraries and the broader objectives of the institution. Delineate and continuously update the expected outcomes of library services for each stratum of the user community, taking into account their perceived and actual knowledge needs. Incorporate quality assurance processes to ensure that library services deliver positive outcomes that align with the expressed or expected goals of both the library and the institution. Do a SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis of internally generated data in comparison to peer institutions to benchmark library excellence. Work with relevant human resources sections to align performance indicators to globally or nationally accepted standards for excellent academic library services.
